Shipping policy

What are the shipping cost?

The shipping cost vary based on the country of delivery and the weight of your order. The shipping cost will be calculated during the ordering process. 

Please note that additional costs (customs clearance costs or import duties) may need to be settled upon receipt when the delivery address is outside the European Union, such as the United Kingdom or United States. The receiver of the package is liable to pay any inbound duties, taxes and fees which your local customs authority deems appropriate. For more information regarding your country’s custom policies please contact your local customs office.

For those not using Euro as currency and would like to know the exchange rate please click here to be forwarded to an currency exchange website.

 

What are the estimated delivery times?

We aim to deliver within four working days within the Netherlands and Belgium. Do you wish to receive your order at a delivery address outside the Netherlands or Belgium? International estimated delivery times vary per country. The table below provides an overview of the estimated delivery times.  

Country	Delivery estimate**
Netherlands, Belgium, France, Germany	2 – 3 days
Italy, Spain, Poland, Austria, Suisse, Denmark, UK	4 - 5 days
Portugal, Finland, Hungary, Ireland, Iceland, Norway, Sweden	6 - 7 days
Other countries in Europe	8 - 9 days

* Please note that additional costs (customs clearance costs or import duties) may need to be settled upon receipt when the delivery address is outside the European Union, such as the United Kingdom.
** The delivery estimates are in business days, meaning Monday to Friday. 

 

How can I trace my order? 

You can follow your package with the track-and-trace code that you receive by email. If you have not yet received this message, it may be that this message has ended up in your spam inbox or that your order has not yet been processed.

I have not received an order confirmation, but the payment was successful. Did my order get through?

Potentially the email we send to you has ended up in your spam box, just to be sure you can check this again. If you have successfully placed an order over 30 minutes ago and you have not received a confirmation yet, please contact our customer service at customercare@amsterdambulb.com